Keep in mind that completing that form does not guarantee that you will be given the box holder’s information, and if you incorrectly fill out the form, the post office is not required to complete your request. If the request lacks any of the required information or a proper signature, the custodian must return the request to the agency specifying the deficiency in the space marked "other".” There is also another “boxholder request” form, which is available on the United States Post Office website. According to the USPS website, “Agencies must use the Address Information Request Format - Government Agencies in accordance with regulations at 39 CFR 265.6(d)(5)(i) & 265.6(d)(7) when requesting address verification. The form is available online on the USPS website. You can easily request the PO Box owner’s verified address, but it must be done in writing using the correct form. While not something that the general public can easily access, obtaining the physical address of a PO Box is a little easier for process servers. Luckily, there is a fairly easy way to obtain it given that you have all necessary information. Having this information will obviously put you in a better position to effectuate service. When you’ve been given a PO Box, the order of business to tackle is to identify the physical address. You will need to locate the physical address in order to complete or attempt personal service, or you will have to serve the individual on the street. If for some reason they were to accept service, it could be deemed unacceptable, and the service could be thrown out in court. Not only will employees at the post office not be able to accept service for an individual holding a box at the post office, they will likely refuse. Furthermore, you cannot serve post office workers. In those cases, you would have to serve the individual named on the summons. If only it were that easy… Although service can sometimes be effectuated using certified mail, if personal service is required, you cannot serve a Post Office box. In an effort to take some of the mystery out of these serves, we’re outlining some tips for how to tackle locating and serving the individual and make these types of serves not as challenging as they appear.
Unless service is being mailed using the USPS and certified mail, you will need to do some work to determine the physical address of the individual you need to serve.
And while cases in which you are given a post office box may offer slightly more information, there is a chance that they could be just as challenging as those cases without addresses. In the civil process service world, few jobs are more challenging than those without a physical address.
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